Resolving Conflicts at Work
Resolving Conflicts at Work
Ten Strategies for Everyone on the Job
About the Book
Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
Designed to meet the needs of today’s turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
About the Authors
Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and founding president of Mediators Beyond Borders. He is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Cloke is the author of Mediating Dangerously.
Joan Goldsmith, Doctor of Humane Letters, is an internationally recognized lead educator, organizational consultant, mediator, and trainer. Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.
