Article Archives | The TEND Toolkit

Finding Moral Courage in Difficult Times

Six Steps to Cultivate Moral Courage

Moral courage is about finding what lies between doing nothing and taking high-cost actions to support you through the difficult stretches of your career.

January 2026

GO

Employee Wellness is a Shared Responsibility

The Results of Our 2024 Survey of Helping Professionals

To better understand who is responsible for employee wellness, we surveyed 761 helping professionals. Here is what we heard.

December 2024

GO

Communication Expectations for Remote Teams

Strategies to Reduce Information Overload

In this article, Françoise Mathieu shares four tips to manage communication expectations for remote workplaces.

February 2023

GO

We Need to Talk

Why There Can Be No “Future Forward” Until We’ve Done the Work

We need conversations and time to process the many ways in which the pandemic has impacted us. Only then can we move forward.

August 2022

GO

Coming Home to Secondary Traumatic Stress

The Impact of Trauma-Exposed Work On Our Loved Ones

In this article, Françoise Mathieu reflects on the impact of secondary traumatic stress on our loved ones and the importance of transitions for those who work in trauma-exposed professions.

March 2022

GO

Why It’s Time to Stop Using Compassion Fatigue

Why Empathic Strain is Our Preferred Term

Using the term “empathic strain” is not only more accurate than “compassion fatigue,” but allows us to develop more concrete strategies.

August 2021

GO

This is a Marathon, Not A Sprint (Part Two)

Understanding Reactivity & Staying Grounded

In this article, Françoise Mathieu considers knee-jerk reactions to stress and explores strategies to stay grounded in the face of uncertainty.

April 2020

GO

This is a Marathon, Not A Sprint (Part One)

Strategies to Address Wear & Tear

In this article, Françoise Mathieu considers strategies to stay well in the long-term - rather than racing to just get through another day.

April 2020

GO

Leaders Are People Too

Interview with Dr. Patricia Fisher

Dr. Patricia Fisher, co-founder and Senior Advisor with TEND, is a clinical psychologist and specialist in organizational health and workplace wellness in trauma-exposed workplaces. In this interview, Dr. Fisher shares best practice recommendations for leaders amidst the stress of the COVID-19 pandemic. Q Dr. Fisher, you have been an expert in organizational health for many years, with a particular focus on professionals who work in health care, corrections, law enforcement and social services. How did you become interested in working with high stress, trauma-exposed professionals? Like many of us in this field, I had intense personal experience as a clinical [...]

March 2020

GO

Today, Spare a Thought for the Call Centre Operators

The Value of Kindness During Time of Crisis

In this article, Françoise Mathieu shares what may be happening at the receiving end of that phone call, live chat, or email.

March 2020

GO

Dealing with Stress & Uncertainty

A Message from our Executive Director on COVID-19

We all have different ways of dealing with stress and uncertainty. Even at the best of times, I am not particularly good at going with the flow to see where things land. I like to map out the flow, control its direction and, if possible, alter where it’s going to end up. Since this has been a core element of my personality as far back as I can remember, I have developed three essentials tools that help me stay grounded, healthy and thinking clearly even when I don’t have much control at all. First, I go back to the books. [...]

March 2020

GO

Balancing Your Life

Interview with Lawrence S. Krieger, Law Professor

Lawrence S. Krieger's research focuses on understanding why lawyers and law students are not happy. In this interview, he shares his top strategies for building a satisfying life and career.

May 2019

GO