About this On-Demand Course
In this chapter, you will:
Read the Glossary of Terms (pp. 3 & 4) in your workbook to review key terms and concepts discussed in this course.
Time Commitment
Video: 3.5 min
Workbook: 10 min
Important Concepts
Helping professionals use a variety of terms to refer to the people they serve, including clients, patients, students, citizens, and service users. Throughout this course, you should substitute your preferred term.
Add to Your TEND Toolkit
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