About this On-Demand Course


In this chapter, you will:

Learn why we created this on-demand course.

Review the learning objectives.

Understand how to best engage with this course.


Read the Glossary of Terms (pp. 3 & 4) in your workbook to review key terms and concepts discussed in this course.

Time Commitment

Video: 3.5 min
Workbook: 10 min


Important Concepts

Helping professionals use a variety of terms to refer to the people they serve, including clients, patients, students, citizens, and service users. Throughout this course, you should substitute your preferred term.

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